Help Centre
How can we help?
Answers to the most common questions about FindPaws.
How do I activate my tag?
Go to findpaws.co/activate, enter the Tag ID from the back of your tag and the Activation Code from your packaging (scratch off the silver panel). Then create an account and fill in your pet's profile.
What happens when someone scans my tag?
The scanner is taken to your pet's public profile page where they can call, text, or email you directly. You'll also receive an email notification with the scanner's approximate location (if they allow it).
Can I update my pet's profile after activating?
Yes - log in to your dashboard at findpaws.co/dashboard, find your pet, and click Edit. Changes are live immediately.
I lost my activation code. What do I do?
Contact us at support@findpaws.co with your order number and we'll verify your purchase and provide a replacement code.
What is the difference between a standard and premium tag?
Standard tags include full profile functionality, scan notifications, and location sharing. Premium tags add page animations, custom photo borders, a custom profile URL, and a background colour for your pet's profile page.
Is my personal information visible to scanners?
Only the information you choose to add to your pet's profile is visible (name, phone, email, emergency info). Your account email and password are never shown publicly.
My tag isn't scanning. What should I try?
Ensure the QR code isn't scratched or dirty. For NFC, hold the centre of your phone (where the NFC chip is) close to the tag for 1–2 seconds. iPhones use the top edge; most Androids use the centre-back.
How do I report a lost or found pet?
Log in to your dashboard, find your pet, and tap Mark as Lost. This adds a prominent banner to your pet's public profile page so finders know to contact you urgently.