Refund Policy

We want you to be happy with your FindPaws order. This policy explains your rights if you change your mind or if there is a problem with your product.

If you purchase a product from FindPaws online, you have 14 days from the day you receive your order to tell us that you wish to cancel your purchase.

To exercise your right to cancel, contact us at support@findpaws.co and provide your order details.

After notifying us that you wish to cancel, you have a further 14 days to return the product to us.

For change-of-mind returns, products should be:

• Unused and in their original condition
• Returned with their original packaging where applicable

You may handle the product only to the extent reasonably necessary to establish its nature, characteristics and functionality. If the value of the product has been reduced as a result of handling beyond what is reasonably necessary, we may make an appropriate deduction from the refund where permitted by law.

Your change-of-mind rights are separate from your statutory rights where a product is faulty, damaged, incorrect, not as described or not of satisfactory quality.

If your FindPaws product is faulty, damaged, incorrect, not as described or otherwise not of satisfactory quality, please contact us at support@findpaws.co.

Please contact us before returning the product so that we can provide appropriate return instructions.

Depending on the circumstances and your rights under applicable UK consumer law, the appropriate remedy may include:

• Repair
• Replacement
• Refund

Nothing in this Refund Policy excludes, restricts or otherwise affects your statutory rights under UK consumer law.

For change-of-mind returns, you are responsible for the direct cost of returning the product to FindPaws.

If a product is faulty, damaged, incorrect or not as described, FindPaws will cover reasonable return postage costs where applicable. Please contact us before returning the product so that we can provide return instructions.

We do not charge a restocking fee.

For eligible change-of-mind cancellations, we will issue your refund without undue delay and no later than 14 days after we receive the returned goods, or after you provide evidence that you have returned the goods, if earlier, as required by applicable law.

Where applicable, the refund will include the price paid for the product and the cost of our least expensive standard delivery option. Any additional amount paid specifically for a more expensive or premium delivery method does not have to be refunded where permitted by law.

Refunds will be issued to the original payment method, unless otherwise agreed.

Once we have issued the refund, your bank or payment provider may take additional time to display the funds in your account. This processing time is outside FindPaws’ control.

For faulty products, the timing and remedy will be handled in accordance with your statutory consumer rights.

FindPaws does not currently operate a general exchange service.

If your product is faulty, damaged, incorrect or not as described, this does not prevent you from exercising any right you may have to a repair, replacement, refund or other remedy under UK consumer law.

To request a return or report a problem with your order, contact:

Email: support@findpaws.co

Please include your order details and the reason for contacting us so that we can provide the appropriate return instructions.

Please do not return a product before contacting us.

This Refund Policy is intended to explain FindPaws’ returns process and does not replace or limit any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If there is any conflict between this policy and rights that cannot legally be excluded or restricted, your statutory rights will apply.